Grievance Monitoring System ::
Better citizen services, redressing the grievances effectively and timely, improving the confidence of the public in the government services. This application registers all the grievances from the Public and informs the same to the Municipal Functionaries through SMS and Physical reports. This also supports back end call centre to retrieve the Complaint details. Analytical reports section wise, subject wise, area wise, Performance monitoring reports required. SMS system is an attachment to this application.
1. Quick access to Track the status of the complaint
2. No need to contact Middle men in the office
3. No need to visit office often
4. Receives a SMS and an E-mail whenever the complaint was rectified.